Raise customer service to the next level with an low code SaaS help desk
Reinvent your SaaS help desk today. solvfast has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.
Level Up With Real-Time Insights
solvfast includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.
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Don't miss support calls from your customers. ERPNext makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this open source SaaS help desk software.
Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.
Collaborate to address support tickets with multiple assignments or mentions. ERPNext includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).
Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.
Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in ERPNext's Issue Portal. Just invite customers as users in your ERPNext account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.
Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.
Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.
Create your own SaaS help desk software. Map your most important data by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.
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Almost everything you need
ERP low code comes with 1000+ objects to help you run your business
Financial Accounting
Get a real-time view of your cash flow. Full-fledged accounting module covering every aspect of bookkeeping.
CRM System
Win and retain more customers by optimizing the sales process. Track leads, opportunities, and send the quotes on the go.
HR & Payroll
Manage full employee life cycle right from onboarding, payroll, attendance, expense claims, assets to separation.
Order Management
Increase productivity and lower costs by managing your sales and purchase cycles, from purchase to sales orders
Asset Management
Maintain and Manage details of assets, their movement, value adjustment, and depreciation.
Projects
Deliver both internal and external projects on time, budget, and profitability. Track tasks, timesheets, and issues by project.
Manufacturing
Effectively maintain and manage multilevel bill of materials, production planning, job cards & inventory.
Helpdesk
Deliver a better service experience with an intuitive issue tracker and an integrated knowledge base.
Website
ERPNext comes with fully-featured content management with blogs, web pages, and forms.
Hotel management
A professional hotel management system that you can customize to suit your management.
Tourism systems
Revamp your tourism services, including seasonal and religious offerings like Hajj and Umrah, with cutting-edge digital solutions for a seamless tourist experience.
Create your system
Customize your company's system with high flexibility and fast technical support.
Solvfast specializes in building ERP systems using a Low Code strategy, enabling rapid and efficient development. The systems are robust, flexible, and easily modifiable to meet customer needs, with prompt technical support ensuring business continuity and high customer satisfaction.
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